Privacy Policy

1. Data Controller

The controller of personal data collected on this site is:

IMAD KHAYAT COURTIER IMMOBILIER INC.
Operating under the commercial name Karapetyan & Khayat Team
Royal LePage Classic
4427 Boulevard Samson
Chomedey, Laval QC H7W 2G8
Email: info@equipekarapetyankhayat.com
Phone: 514-606-6898

2. Personal Data Collected

We collect the following personal data when you use our contact form:

• Full name
• Email address
• Phone number (optional)
• Content of your message

We also automatically collect certain technical data through cookies, if you consent:

• IP address
• Browser type
• Pages visited and duration of visit

3. Purpose of Collection

Your personal data is collected for the following purposes:

• Respond to your inquiries
• Provide information about our real estate services
• Improve our website and your user experience
• Comply with our legal and regulatory obligations

4. Legal Basis for Processing

The processing of your personal data is based on:

• Your explicit consent when submitting the contact form
• Our legitimate interest in responding to your requests and providing our services
• Compliance with our legal obligations

5. Retention Period

Your personal data is retained for the time necessary to fulfill the purposes for which it was collected:

• Contact data: 3 years after our last contact
• Data related to a real estate transaction: legal document retention period (minimum 7 years)
• Cookies: depending on the type of cookie (see Cookies section)

6. Data Sharing

We do not sell your personal data. Your data may be shared with:

• Royal LePage, as part of our affiliation
• Our technical service providers (hosting, CRM)
• Competent authorities, if required by law

All our partners are committed to respecting the confidentiality of your data.

7. Your Rights

In accordance with Quebec's Law 25 on the protection of personal information, you have the following rights:

• Right of access: Obtain a copy of the personal data we hold about you
• Right of rectification: Request correction of inaccurate or incomplete data
• Right of deletion: Request erasure of your personal data
• Right to withdraw consent: Withdraw your consent at any time
• Right to portability: Receive your data in a structured format

8. How to Exercise Your Rights

To exercise any of these rights, please contact us:

• By email: info@equipekarapetyankhayat.com
• By phone: 514-606-6898
• By mail: 4427 Boulevard Samson, Chomedey, Laval QC H7W 2G8

We will respond to your request within 30 days.

9. Cookies and Similar Technologies

Our site uses cookies to improve your browsing experience. A cookie is a small text file stored on your device.

Types of Cookies Used

• Essential cookies: Necessary for the site to function (language preferences, session)
• Analytical cookies: Help us understand how visitors use our site (with your consent)

Cookie Management

On your first visit, a banner allows you to choose to accept or decline non-essential cookies. You can change your preferences at any time by deleting cookies from your browser.

10. Data Security

We implement appropriate security measures to protect your personal data against unauthorized access, modification, disclosure or destruction:

• SSL/TLS encryption for communications
• Restricted access to personal data
• Regular updates to our security systems

11. Policy Changes

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with the update date. We encourage you to check this page regularly.

12. Contact and Complaints

For any questions about this policy or to file a complaint regarding the processing of your personal data, you can:

• Contact us at the above coordinates
• File a complaint with the Commission d'accès à l'information du Québec (CAI): www.cai.gouv.qc.ca

13. SMS Service Terms and Conditions

The SMS service is operated by IMAD KHAYAT COURTIER IMMOBILIER INC., operating under the commercial name Karapetyan & Khayat Team and affiliated with Royal LePage Classic.

When you complete a contact form and voluntarily check the designated box, you agree to receive an SMS from IMAD KHAYAT COURTIER IMMOBILIER INC., under the commercial name Karapetyan & Khayat Team, concerning your request.

SMS consent is optional and is not required to submit a request, obtain a property valuation or receive our services. No SMS will be sent without your express consent.

The frequency is limited to one SMS per contact request. Standard messaging and data rates may apply according to your mobile plan. No recurring subscription to promotional messages is provided under this service.

You may reply STOP at any time to unsubscribe or HELP for assistance. Withdrawing consent will not affect your service request.

Your telephone number and consent-related information may be processed by our technical providers, including the form platform, automation tools and messaging providers, solely to process your request and send the authorized SMS. This information is not sold or rented for advertising purposes.